Privacy Policy
Last Updated: January 10, 2025
Best Refinishing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal Information
When you request a quote or contact us, we may collect:
- Name
- Phone number
- Email address
- Service address
- Information about your refinishing project
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent
- Referring website
- Device information
2. How We Use Your Information
We use the information we collect to:
- Respond to your quote requests and inquiries
- Schedule and provide refinishing services
- Send you updates about your project
- Send promotional communications (with your consent)
- Improve our website and services
- Comply with legal obligations
3. SMS/Text Message Policy
By providing your phone number and checking the consent box on our quote form, you agree to receive SMS/text messages from Best Refinishing.
- Purpose: We send texts related to your quote request, appointment confirmations, service updates, and promotional offers.
- Frequency: Message frequency varies based on your interactions with us.
- Costs: Message and data rates may apply depending on your mobile carrier plan.
- Opt-Out: Reply STOP to any message to unsubscribe from SMS communications.
- Help: Reply HELP for assistance or contact us at (206) 786-9915.
- Carriers: Major carriers supported include AT&T, Verizon, T-Mobile, Sprint, and others.
Your consent to receive SMS messages is not a condition of purchasing our services. You can request a quote by calling us directly at (206) 786-9915 if you prefer not to receive text messages.
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (e.g., SMS providers, payment processors)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Remember your preferences
- Analyze website traffic (Google Analytics)
- Deliver targeted advertising (Google Ads)
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent for SMS messages (reply STOP)
8. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. We do not sell personal information.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Best Refinishing
Phone: (206) 786-9915
Email: office@best-refinishing.com
Seattle, WA